Refund policy

At The Daily Scoop Co., we want you and your pet to love your purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Damaged or Faulty Items (Our Guarantee) If your product arrives damaged, broken, or defective, please contact us immediately at support@thedailyscoopco.com with a photo or video of the issue. We will gladly send you a 100% free replacement or issue a full refund.

Standard Returns To be eligible for a standard return, your item must be unused, hair-free, and in the same condition that you received it, in its original packaging.

• To start a return, contact us at support@thedailyscoopco.com. If your return is accepted, we will send you instructions on where to send your package.

• Please note: Customers are responsible for paying their own return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.